828ph Privacy Policy

1. Introduction

828ph ("we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses the 828ph online gaming platform at 828ph.app (the "Platform"). This Privacy Policy has been prepared in accordance with the Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations, as well as applicable guidelines issued by the National Privacy Commission (NPC).

This Privacy Policy applies to all personal data collected through the 828ph Platform, including data collected during account registration, identity verification, gameplay, financial transactions, customer support interactions, and marketing communications. By registering an account or using the 828ph Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

If you do not agree with any part of this Privacy Policy, you must not use the 828ph Platform. For questions about how your data is handled, please refer to Section 13 (Contact Us) of this policy.

2. Personal Data We Collect

828ph collects only the personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include the following:

828ph does not collect sensitive personal information beyond what is strictly required for identity verification and regulatory compliance. We do not collect data relating to your racial or ethnic origin, political opinions, religious beliefs, or health information, except where directly relevant to a responsible gaming assessment conducted at your request.

3. How We Collect Your Data

828ph collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or participating in promotions.
• Automated collection: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, and server logs. See Section 10 for more details on cookies.
• Third-party sources: Identity verification data from government databases or third-party KYC service providers; fraud screening data from anti-fraud partners; payment data from GCash, Maya, and banking partners in connection with your transactions.
• Regulatory sources: Self-exclusion lists and player protection data shared by PAGCOR or other recognized gaming authorities in the Philippines.

4. How We Use Your Personal Data

828ph uses your personal data only for legitimate, specified purposes. We do not use your data in ways that are incompatible with the purposes for which it was collected. The primary purposes for which we process your personal data are:

• Account management: Creating, maintaining, and securing your 828ph account, including authentication and password recovery.
• Identity and age verification: Confirming that you are at least 21 years of age and are who you say you are, in compliance with PAGCOR requirements and the Data Privacy Act.
• Transaction processing: Processing deposits and withdrawals via GCash, Maya, BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank, and debit cards.
• Platform operation: Delivering games, calculating outcomes, applying bonuses, and maintaining the integrity of the gaming environment.
• Legal and regulatory compliance: Meeting our obligations under Philippine law, including anti-money laundering (AML) requirements, PAGCOR reporting obligations, and NPC data privacy requirements.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, cheating, money laundering, and unauthorized account access.
• Responsible gaming: Monitoring gaming patterns to identify potential problem gambling behavior and administering responsible gaming tools such as deposit limits and self-exclusion.
• Customer support: Responding to your inquiries, resolving disputes, and improving our support services.
• Marketing communications: Sending you promotional offers, bonus notifications, and platform updates — but only where you have given your consent or where we have a legitimate interest. You may opt out at any time.
• Platform improvement: Analyzing usage patterns to improve the 828ph user experience, fix bugs, and develop new features.

5. Legal Basis for Processing

Under the Data Privacy Act of 2012, 828ph processes your personal data on the following legal bases:

• Consent: Where you have given clear, informed consent to the processing of your personal data for a specific purpose, such as receiving marketing communications.
• Contractual necessity: Where processing is necessary to perform the contract between you and 828ph — for example, processing your deposits, running games, and paying out winnings.
• Legal obligation: Where processing is required to comply with a legal obligation, including PAGCOR licensing conditions, AML reporting requirements, and NPC data privacy obligations.
• Legitimate interests: Where processing is necessary for the legitimate interests of 828ph or a third party, such as fraud prevention, platform security, and responsible gaming monitoring — provided those interests are not overridden by your rights and freedoms.

Where we rely on your consent as the legal basis for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

6. Data Sharing and Disclosure

828ph does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: GCash, Maya, BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank, and debit card networks, for the purpose of processing your financial transactions.
• KYC and identity verification providers: Third-party services that assist 828ph in verifying your identity and age in compliance with PAGCOR and AML requirements.
• Game software providers: Licensed game suppliers whose software powers the games available on the 828ph Platform. These providers may receive limited technical data necessary to deliver their games.
• Regulatory authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government authorities, where required by law or regulatory obligation.
• Fraud prevention and security partners: Third-party services that assist 828ph in detecting and preventing fraud, cheating, and unauthorized access.
• Professional advisers: Lawyers, auditors, and accountants who provide professional services to 828ph, subject to confidentiality obligations.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of 828ph's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

7. Data Retention

828ph retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by Philippine law. The following retention periods apply:

• Account data: Retained for the duration of your account and for a minimum of five (5) years after account closure, in accordance with PAGCOR licensing conditions and AML record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act.
• KYC documents: Retained for a minimum of five (5) years after the end of the business relationship, or longer if required by a regulatory authority.
• Gaming history: Retained for a minimum of three (3) years for dispute resolution and responsible gaming monitoring purposes.
• Marketing consent records: Retained for as long as you remain subscribed to marketing communications, plus one (1) year after opt-out to demonstrate compliance.
• Support communications: Retained for two (2) years from the date of the interaction.

When personal data is no longer required, 828ph will securely delete or anonymize it in accordance with NPC guidelines.

8. Data Security

828ph implements appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security measures include:

• Encryption: All data transmitted between your device and the 828ph Platform is encrypted using industry-standard TLS (Transport Layer Security) protocols.
• Access controls: Access to personal data is restricted to authorized 828ph personnel and third-party processors who require it to perform their functions, on a strict need-to-know basis.
• Secure storage: Personal data is stored on secured servers with firewall protection, intrusion detection systems, and regular security audits.
• Password hashing: Account passwords are stored using strong one-way cryptographic hashing algorithms and are never stored in plain text.
• Fraud monitoring: Automated systems continuously monitor account activity for signs of unauthorized access or suspicious behavior.

While 828ph takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is 100% secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 828ph will notify the National Privacy Commission and affected individuals in accordance with the Data Privacy Act and NPC Circular No. 16-03.

9. Your Data Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 828ph:

To exercise any of the above rights, please contact the 828ph Data Privacy Officer as described in Section 13. We will respond to all verified requests within fifteen (15) business days, in accordance with NPC guidelines.

10. Cookies and Tracking Technologies

828ph uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit the 828ph website. We use the following types of cookies:

• Strictly necessary cookies: Essential for the Platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options to provide a more personalized experience.
• Analytics cookies: Collect anonymized data about how players use the Platform — which pages are visited most, where errors occur, and how players navigate — to help us improve the 828ph experience.
• Marketing cookies: Used to deliver relevant promotional content based on your interests and gaming activity. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the 828ph Platform. Strictly necessary cookies cannot be disabled as they are essential to the operation of the Platform.

11. Children and Minors

If you are a parent or guardian and believe that a minor has registered on the 828ph Platform, please contact us immediately at the details provided in Section 13 so that we can take prompt action.

12. Updates to This Privacy Policy

828ph may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable Philippine law, or NPC guidelines. When material changes are made, we will notify registered players via email or an in-platform notification, and the updated policy will be published on this page with a revised "Last Updated" date.

Your continued use of the 828ph Platform after the publication of a revised Privacy Policy constitutes your acknowledgment of the changes. We encourage you to review this page periodically. If you disagree with any update, you may request account closure in accordance with the Terms & Conditions.

13. Contact Us – Data Privacy Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 828ph, please contact our Data Privacy Officer: